How can we help?

Find a quick answer below or email us. There is a person on the other side.

Email support

Tell us what happened, your iOS version and the Slovnyk app version if available.

Write to support We aim to respond as soon as practical.

Frequently asked questions

How do I restore Premium?

Make sure you are signed in with the Apple ID used for the purchase, then use Restore Purchases in the app’s subscription settings.

How do I cancel a subscription?

Open iOS Settings, tap your name, choose Subscriptions, select Slovnyk and tap Cancel Subscription. Billing is managed by Apple.

Where is my vocabulary stored?

Learning data is stored on your device and may synchronize through your private iCloud account when iCloud sync is enabled.

Why do I see an advertisement?

The free version may show limited ads outside active learning. Premium removes advertisements.

Can I request deletion of my data?

You can delete content in the app. For iCloud data, also review your Apple account’s iCloud storage controls. Email us if you need help.

The app is not working as expected

Restart the app, confirm you have the latest version and check your connection if the feature uses iCloud. If the issue continues, email us with the steps that reproduce it.